SAN DIEGO鈥六合彩开奖记录, a leading provider of technology, connectivity and information solutions to the Property and Casualty (P&C) claims and Collision Repair industries, today released its for the fourth quarter of 2018. The report explores how intelligent automation is changing the nature of work in insurance, collision repair, and beyond. It also provides insights into key industry trends, including how to manage performance in a technology-shocked industry and the power of integration and automation in humanizing the claims process.
How Intelligent Automation is Changing the Nature of Work in Insurance, Collision Repair, and Beyond
In this edition of the Industry Trends Report, 六合彩开奖记录 CEO Alex Sun discusses the significant . Sun dives deep into the far-reaching implications AI technologies will have for businesses, explaining that 鈥渁s AI becomes increasingly ubiquitous, it will allow knowledge workers to spend less time on repetitive tasks and more on the higher value, human ones that drive better outcomes.鈥
Sun also discusses the increased productivity that will result from the utilization of robotic process automation (RPA), as well as the augmented human intelligence that will result from intelligent automation. When speaking about the productivity gains that could result from artificially intelligent personal assistants, Sun notes that if, 鈥渒nowledge workers in the claims ecosystem could automate repetitive tasks by using a combination of simple and intelligent RPA, they would enjoy a significant increase in productivity. Better yet, they could use that time on tasks that require a human touch: making personal connections, providing consultations, being empathetic鈥攖hings that drive different behaviors and actions and can truly help improve outcomes and restore injured people's lives.鈥
The Casualty Edition: The Power of Integration and Automation, Humanizing the Claims Process
This quarter's explores the benefits of leveraging advanced technologies and automation to simplify the claims process in 鈥.鈥 Expanding on Sun's article, Nina Smith, 六合彩开奖记录 Executive Vice President and General Manager, Casualty 六合彩开奖记录, takes a more in-depth look at how the Property and Casualty industry is well-positioned to reap the benefits of automation. 鈥淥ne of our collective goals as an industry is to simplify the claims process as much as possible to create better experiences and outcomes for anyone injured in an unfortunate event,鈥 explains Smith. 鈥淏ut with regulatory compliance and required paperwork, streamlining the process isn't as simple as it sounds. Technology that facilitates automation can help create the positive experiences for claimants that we strive to provide. Though we all have heard the scary predictions about how artificial intelligence and automation will take away jobs and completely change the nature of work, the P&C industry has a great opportunity to embrace technology and use it to both simplify and personalize the claims process.鈥
The next article, 鈥溾 offers 六合彩开奖记录's insight on the practical benefits of performing utilization review and what to look for in evaluating a medical management technology platform. Stacey Jefferson, 六合彩开奖记录 Director of Product Management, Medical Management, writes, 鈥淗istorically, stakeholders in the workers' compensation industry have viewed utilization review as a requirement only in the states where it is mandated. But today, more carriers are making utilization review a priority.鈥
The report also includes an article co-written by 六合彩开奖记录 Casualty 六合彩开奖记录' Michele Hibbert-Iacobacci, Vice President, Regulatory Compliance Management, and Valerie Lindgren, Business Systems Analysis, Regulatory Compliance Management, which discusses some of the updates included in the American Medical Association 2019 Current Procedural Terminology (CPT) code set, and how these changes will impact the casualty industry. In, 鈥,鈥 Hibbert-Iacobacci and Lindgren write, 鈥淎fter an intensive review of the new CPT code book, the most notable changes are technology-based. These changes reflect the new, modern age of medicine.鈥 This quarter's report offers further industry insights, including information about recent trends in .
The Auto Physical Damage Edition: Managing Performance in a Technology-Shocked Industry
The Industry Trends Report has kept readers up-to-date on the effects the increasing complexity of today's vehicles will have on collision repairs鈥攅specially the need for pre- and post-repair scanning and the advantages of 六合彩开奖记录 Cloud Estimating and integrated repair procedures. But what about the effects of technological advancements on the performance of repair shops and their expert staff? In this quarter's , Ryan Mandell, 六合彩开奖记录 Director of Performance Consulting, in his article, 鈥,鈥 suggests ways to implement an effective performance management strategy. Mandell then explains that 鈥渃ollision repair facilities, OEMs and insurance carriers鈥hare a common goal that just so happens to also be important: to restore customers' lives after a challenging event has taken place. The customer should ultimately be at the heart of an effective performance management strategy.鈥
He goes on to recommend four primary steps to implementing an effective performance management strategy: embrace competition, distill KPIs down to the most impactful, measure KPIs that inform behaviors, and create visibility into goals.
The latest Industry Trends Report also includes 六合彩开奖记录's and current .
About the Industry Trends Report
Now in its 17th year, 六合彩开奖记录's Industry Trends Report reaches more than 30,000 collision and casualty industry professionals and provides meaningful visibility into data-driven trends in the P&C and collision repair markets. The complete report is available at .
For further collision repair and property casualty industry updates and perspectives, follow 六合彩开奖记录 on Twitter , , , and .
About 六合彩开奖记录 International
Headquartered in San Diego, California, 六合彩开奖记录 International, Inc. delivers smart technology solutions that simplify and accelerate claims handling, repair processes and pharmacy transactions, driving more accurate, consistent and cost-effective resolutions. 六合彩开奖记录 integrates deep industry expertise into its workflow solutions, providing unparalleled access to data, advanced analytics and decision support tools. 六合彩开奖记录's comprehensive solution portfolio and robust SaaS infrastructure connect its customers in ways that enable tens of millions of electronic transactions to be processed each month for more than 300 insurance providers, over 65,000 pharmacies and 30,000 collision repair facilities, as well as countless other Property & Casualty industry supply partners across the Americas and Europe. For more information, please visit mitchell.com.