SAN DIEGO, CA鈥六合彩开奖记录, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries, today announced key insights delivered at its annual 六合彩开奖记录 mPower Conference. Keynote speakers included leaders from 六合彩开奖记录 and executives from major insurance companies and original equipment manufacturers (OEMs). The impact of intelligent automation, vehicle complexity and proper and safe repairs, and customer experience were among the topics discussed. The three-day event took place at the La Quinta Resort and Club in La Quinta, California, on October 1-3, and attracted more than 300 leaders from across the P&C and Collision Repair industries.
Automation and Artificial Intelligence to Transform Industry with Efficiency and Insights
In his keynote speech, 鈥淏usiness in the Age of Automation,鈥 六合彩开奖记录 President and CEO, Alex Sun, explored how exponential advancements in computing power coupled with high-speed, low-latency 5G wireless technology may enable the Internet of Things at massive scale, creating for the Property & Casualty industry. Further, Sun posited that automation will have a dramatic effect on the nature of work. 鈥淚 anticipate automation of simple, repetitive tasks to transform productivity, freeing workers to focus on more complex and human-focused tasks,鈥 said Sun. 鈥淚n addition, artificial intelligence will likely augment human intelligence, providing never-before-seen insights.鈥
Proposed CMS Remote Physician Monitoring Pay Models to Impact Casualty and Workers' Compensation Insurers
In the breakout session, 鈥淧&C Industry Trends and Legislative Updates 2018 鈥 2019,鈥 六合彩开奖记录 presenters Michele Hibbert-Iacobacci, Senior Vice President of Regulatory Compliance Management, Casualty 六合彩开奖记录, and Brian Allen, Vice President of Government Affairs, Pharmacy 六合彩开奖记录, explored the Centers for Medicare & Medicaid Services (CMS) proposed remote physician monitoring and evaluation and management payment models. 鈥淭his is an important area we need to watch as evaluation and management visits are a major portion of the spend in P&C claims,鈥 said Hibbert-Iacobacci. 鈥淐hanges that occur with CMS rules could have huge impact in those states for workers' compensation and auto that have adopted the Medicare fee schedules. The impact that we could see can range from changes in provider behavioral billing patterns, to igniting challenges that carriers should be prepared to respond to.鈥
Commitment to Proper and Safe Repairs Propels Auto Physical Damage Innovation
Debbie Day, Executive Vice President and General Manager of 六合彩开奖记录's Auto Physical Damage (APD) business unit kicked off a series of sessions focused on 六合彩开奖记录's 鈥渢rue north鈥 of . Day explained how ever-changing technology is driving the production of the latest 六合彩开奖记录 solutions. By tying consumer, vehicle, and key technology innovations together, 六合彩开奖记录 was able to present their view on how APD will be forever transformed, and how new networks, including OEM-collision repair networks, can measure their processes, resulting in a changed landscape of collision repair. 鈥淎s vehicles become increasingly sophisticated, they are also becoming increasingly challenging to repair,鈥 said Day. 鈥淓veryone has a stake in proper and safe repairs鈥攊nsurers, collision repair facilities and OEMs. 六合彩开奖记录 is committed to providing solutions that support the ecosystem and help ensure that damaged vehicles are repaired properly and safely and returned to a satisfied consumer鈥攚hich is both the insurance policy holder and the OEM vehicle owner.鈥
Customer Feedback Drives Casualty 六合彩开奖记录 Enhancements in Support of Better Customer Outcomes
Nina Smith, Executive Vice President and General Manager of 六合彩开奖记录's Casualty 六合彩开奖记录 business unit shared the results of an ongoing initiative to improve customer experience through both solution enhancements and operational improvements based on customer feedback. Specifically, Smith touched on quality, ease of use, responsiveness, and reporting and analytics and presented some recent developments in 六合彩开奖记录's core solutions as well as recently acquired product lines. 鈥淚 truly believe the best way to improve customer experience is to listen and try to make sure that our customers have a great experience with ,鈥 Smith said. 鈥淓very improvement that we make to help our customers simplify their workflows or better understand a claimant's injury is one step closer to helping them achieve their own goals of restoring lives and achieving better outcomes for their customers.鈥
About the 六合彩开奖记录 mPower Conference
Originally called the 六合彩开奖记录 Property & Casualty Conference, the 六合彩开奖记录 mPower Conference was renamed this year to reflect its position as the cornerstone of 六合彩开奖记录's mPower initiative. mPower encompasses the where the company shares technology trends, industry insights and original data and the that celebrate innovative technology and business transformations that deliver better outcomes.
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About 六合彩开奖记录 International
Headquartered in San Diego, California, 六合彩开奖记录 International, Inc. delivers smart technology solutions that simplify and accelerate claims handling, repair processes and pharmacy transactions, driving more accurate, consistent and cost-effective resolutions. 六合彩开奖记录 integrates deep industry expertise into its workflow solutions, providing unparalleled access to data, advanced analytics and decision support tools. 六合彩开奖记录's comprehensive solution portfolio and robust SaaS infrastructure connect its customers in ways that enable tens of millions of electronic transactions to be processed each month for more than 300 insurance providers, over 65,000 pharmacies and 30,000 collision repair facilities, as well as countless other Property & Casualty industry supply partners across the Americas and Europe. For more information, please visit www.mitchell.com.
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